**Job Details**
**Front Desk Agent - (17716)**
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Job Title Front Desk Agent Education Some High School Location Rosewood Inn of the Anasazi - Santa Fe, NM 87501 US (Primary)
Career Level Staff Category Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door) Job Type Full-time Compensation Currency USD Travel 0 - 10% Job Description **OVERVIEW/BASIC FUNCTION:**
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
**QUALIFICATIONS:**
**Experience:** Previous experience as a Front Desk Agent.
**Education:** High school diploma.
**General Skills:** Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision;
**Essential Job Functions**
- Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Report to work as scheduled, in proper uniform, and in accordance with the companys personal appearance standards.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments, and location.
- all room rates, special packages, and promotions.
- daily house count and expected arrivals/departures.
- room availability status for any given day.
- scheduled daily group activities.
**Candidates will find a great work environment, benefits, meals, uniforms and competitive salary**
Job Requirements EEO-1 Code: 530